Shipping & Returns

Shipping

We require up to three business days to process and ship your order. Once your package has been dispatched, you will receive a shipping confirmation email with tracking information.

For shipments to non-EU countries (e.g., Switzerland), customs or import duties may be incurred subsequently, in addition to shipping costs, and are levied by the respective country. These are to be borne by the recipient.

Shipping Zones & Costs

Germany – €5.00
Germany

EU – €10.00
Austria, Belgium, Croatia, France, Greece, Ireland, Italy, Netherlands, Poland, Portugal, Spain

Switzerland & United Kingdom – €15.00
Switzerland, United Kingdom

Returns & Exchanges

As of: 26/06/2026

Should something not fit or not meet your expectations – no problem. You have three options, depending on the issue:

Three ways to return at a glance

	Withdrawal	Complaint
When?	You have changed your mind	Goods defective, incorrect, or damaged
Deadline	14 days from receipt of goods	2 years from receipt of goods
Return shipping costs	You bear the costs	We bear all costs
Refund	Full purchase price including outbound shipping	Full purchase price or replacement delivery
Legal Basis	Legal (§ 355 BGB)	Legal (§§ 437 ff. BGB)

Note: You are free to choose which option suits you best. In case of a defect in the goods, we recommend making a complaint – it is free of charge for you and grants you the greatest extent of rights.

1. Your right of withdrawal (14 days)

As a consumer, you have a statutory right of withdrawal. This means: You can withdraw from your order within 14 days without giving reasons.

How to withdraw

Send us a clear statement (e.g., an email) informing us that you wish to withdraw from the contract. You can also use the sample withdrawal form on our "Right of Withdrawal" page – but you don't have to.

Send your withdrawal statement to: support@sevenwaves.de

The deadline

The withdrawal period is 14 days from the day on which you or a third party named by you (other than the carrier) received the goods. For orders with several items that are delivered separately, the period begins upon receipt of the last item.

Return and Costs

After your withdrawal, you have 14 days to return the goods to our logistics partner:

You bear the direct costs of the return. You have two options:

• You return the goods at your own expense with a shipping service provider of your choice.
• You use our convenient return label at a flat rate of €4.95 (Germany) or €9.95 (international). This service fee will be deducted from your refund with your express consent.

Refund

We will refund you the full purchase price including the original shipping costs (excluding additional costs if you chose a more expensive delivery than the standard delivery) within 14 days of receipt of your withdrawal statement. The refund will be made using the original payment method, unless we have agreed otherwise with you.

We may withhold the refund until we have received the goods back or until you have provided proof that you have shipped them – whichever occurs first.

For customers from Switzerland and the United Kingdom

You have the same return rights as customers from the EU. However, please note two specifics:

• Return shipping costs in the shipping countries can be significantly higher than within Germany (depending on the provider, around 20 to 40 Euros). You bear these costs yourself.
• For your order, import VAT and, if applicable, customs duties were paid separately by you to the customs clearance office. These amounts were not paid to us and therefore cannot be refunded by us in the event of a withdrawal. You may be able to claim a refund directly from the relevant customs authority.

Compensation for loss of value

Trying on is expressly permitted – as in retail stores. Only if you have handled the goods in such a way that they have lost value beyond a mere inspection (e.g., prolonged wearing, washing, visible signs of use), we must deduct a corresponding compensation for loss of value from the refund.

2. Complaint – if the goods are defective

Are the goods defective, arrived damaged, or did we accidentally send you the wrong item? Then please contact us immediately – we will take care of it.

Your rights

In case of a defect, you have statutory warranty rights (§§ 437 ff. BGB). You can choose to demand either rectification (repair) or a replacement delivery. Due to the nature of our products, subsequent performance usually takes place through replacement delivery; a repair is usually not economically feasible, and we reserve the right to refuse it according to § 439 (4) BGB. If neither is possible or reasonable, you can withdraw from the contract or reduce the purchase price.

Costs

In the event of a justified complaint, we will cover all costs necessary to remedy the defect – this includes outbound shipping, return shipping, and, if applicable, a replacement shipment.

Deadline

You have two years from receipt of the goods to assert your warranty rights.

How to make a complaint

Please contact us by email at support@sevenwaves.de with the following information: order number, affected item, description of the defect and – if possible – photos. We will get back to you within two business days with the next steps and, if necessary, send you a free return label.

3. Exchange – if the size or color is not right

As an additional service beyond the statutory right of withdrawal, we offer you an uncomplicated exchange. This way, you get the right item faster, without the detour of withdrawal and reordering.

Conditions

• Deadline: 14 days from receipt of goods.
• Items must be unworn, unwashed, undamaged, and with all tags in a resaleable condition.
• Swimwear: exchangeable only with an undamaged hygiene seal (see separate note below).
• Availability of the desired item in the desired size/color is a prerequisite.

Costs

You bear the costs of the return. In case of a price difference between the originally ordered item and the new desired item, we will refund the difference or request the remaining amount.

Special note: Swimwear and hygiene items

Swimwear and similar body-worn hygiene items are delivered with a hygiene seal. This serves for your protection and the protection of our other customers.

Important to know:

Our tip: Please always try on swimwear with underwear and without removing the hygiene seal.

How your return works step by step

1. Retrieve order: Go to your order overview in your customer account.
2. Select items: Choose the items you wish to return.
3. State reason: Select whether you want to withdraw, complain, or exchange. For exchanges: please state desired size/color. You can also use the sample withdrawal form on our "Right of Withdrawal" page – but you don't have to. If you wish to withdraw by email, send your withdrawal declaration to: support@sevenwaves.de
4. Receive confirmation: You will immediately receive an email with the confirmation. For withdrawals and exchanges, you can optionally download a prepared return label or send the goods with your own shipping service provider to the address provided. For complaints, we will send you a free return label within two business days.
5. Pack and send: Place the items in suitable packaging and drop off the package at the shipping service provider. For withdrawals, you have 14 days to do this from your declaration of withdrawal.
6. Refund: As soon as your return has been received by us, we will refund the purchase price to your original payment method in accordance with the regulations described above.

Return and Costs

After your withdrawal, you have 14 days to return the goods to our logistics partner:

You bear the direct costs of the return.

Questions?

We are happy to help you. Just write to us – we usually respond within one business day.

Email: support@sevenwaves.de
Phone: [PHONE NUMBER]
Postal address: NP-Invest GmbH, Seven Waves, Anneliese Pohl Allee 1, 35037 Marburg